Innovation and Support Center provides a rich professional technical support services to government entities.
The government entity will get benefits from these services by:
· Increase operational efficiency
· Optimize performance
· Maximize uptime and reduce support costs
· Provide proactive not reactive approach to problems
How to raise a technical support incident:
Organizations can raise a support incident for any Microsoft product by calling +968-(24166777) or e-mail (support@isc.gov.om) . ISC will follow reactive problem resolution procedure to deliver a high quality service. After resolving the issue ISC engineers prepare a technical briefing and Knowledge base article about the issue to be delivered to other government entities.
Case Response time:
The Case Response time depends on the severity of the case:
1. Severity A within 1 Working Hour
2. Severity B within 4 Working Hours
3. Severity C within 8 Working Hours
4. Severity D within 2 Working Days