v  Being able to deliver services in the way citizens want to use them and access them at their convenience instead of being limited due to timing, location and knowledge.

v  Enabling the use of their existing services efficiently across multiple agencies and levels of their organization instead of always manually providing information one by one.

v  Being able to get the maximum life and value from existing IT investments

The Innovation & Support Centre (ISC) Strategic Consultancy services work side by side with top management within each Entity to clarify issues, refine ideas, and give them shape. Our strength comes from ability to understand things from a broader perspective - to look at all of the Government, worldwide trends, at the Entity itself – and then use what we learn to ensure that the future direction can be successfully implemented.

The result of this process is a plan and approach that can help ensure that the Entities strategy can be turned into actions and accountabilities.

Business Planning for IT Departments – Understanding the business drivers, strategies and required capabilities, to achieve defined business strategies and required capabilities in the short-term and the long-term, based on the impact on performance drivers, business priorities, constraints and dependencies related to IT indicatives

Definition of IT Service Portfolio – Assess, describe and recommend  IT Services Catalogue for the Entity. A service is a set of related functions IT performs or provides that is seen by the Entity as a coherent, self-contained, manageable entity.  The services provide the necessary capabilities to the organization to perform business activities, directly or indirectly.

This Consultancy service will help the Entity to understand what services they are providing their end users.

IT Services aligned to Business needs – A top-down approach starting with business performance drivers to business activities and required capabilities ensures business alignment and provides ways to measure value and define execution plan. A structured approach for business liaison to understand current and future business needs and prioritize what IT services are required to support the business

Assess and define business capabilities – Assess what capabilities the business is provided within the areas of connect and communicate. Collaborate and consolidate information. The capability matrix provides a way to evaluate the degree of operational efficiency, organizational effectiveness and business agility. It identifies gaps in the capabilities required by the business.

IT Solution Road Map – Based on findings a complete IT initiative road map will be outlined. Create a road map which defines which strategy, IT initiatives, frameworks, solutions, and products are required for 1-3 years plan

Service Support process Assessment – Assess and describe Incident, problem, change, configuration and service level management processes. Achieve best practices how to define and implement industry accepted best practices for IT Service, such as Service desk and process related to service support. Define the most common 5 processes within service support and help entities to understand, implement and prepare for a support desk implementation.

Gap Analysis of IT Skills – Assess the IT departments current skill level to maintain and run the environment. Understand and define the education and skill requirements to run current and future environment, guide the Entity to create an overall training plan for IT Department